Helpdesk Software · pricing · Updated September 2026
LiveAgent pricing (2026)
LiveAgent starts at $19/user/mo (Small Business) as checked on 2026-09-27, read from LiveAgent's own pricing page; 4 plans. Best for SMBs wanting an all-in-one helpdesk + call center without extra cost. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $19/user/mo (Small Business) · 21% off with annual billing
- Free tier: No · 30-day trial
- Compliance: HIPAA — · SOC 2 — · GDPR Yes
- Best for: SMBs wanting an all-in-one helpdesk + call center without extra cost; Teams needing Viber or Telegram support channels; Budget-conscious teams wanting the longest free trial to evaluate
As of · every figure below links to its source
LiveAgent plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Small Business | $19 | −21% | Per user / seat | $15 per agent/month billed annually ($19 monthly). Ticketing, live chat, knowledge base, customer portal, contact forms, automation rules, integrations, AI Answer Assistant, AI Chatbot. | liveagent.com |
| Medium Business | $35 | −17% | Per user / seat | $29 per agent/month billed annually ($35 monthly). Adds call center and IVR, time rules, reports, proactive chat invitations, agent ratings, SLA. | liveagent.com |
| Large Business | $59 | −17% | Per user / seat | $49 per agent/month billed annually ($59 monthly, most popular). Adds SSO, custom roles, time tracking, audit log, Facebook/Instagram/X/Viber/Telegram/WhatsApp channels. | liveagent.com |
| Enterprise | $85 | −19% | Per user / seat | $69 per agent/month billed annually ($85 monthly). Adds dedicated account manager, priority support, assisted channel integration, custom billing, service review calls. | liveagent.com |
Last verified 2026-09-27. Plan names and per-agent USD prices (annual and monthly) read directly from the official LiveAgent pricing page on 2026-06-13. This note predates 4 corrections to the plans above, the earliest from 2026-09-27; the table holds the corrected figures.See the corrections.
Price changes
Price on record
$19/user/moRe-based on record 2026-10-16
A new dated entry is stamped here each time the price moves — the record builds itself.
From 2026-10-16 our record reflects a correction we published, not a vendor price move, so earlier figures are not compared with it.
Tracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Corrections to this record
Changes we made to our own record of LiveAgent, newest first: a figure read again on the vendor's page, a plan it no longer lists, a note. None of them is a price change by LiveAgent. Every correction on the site is in the corrections log.
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Small Business. Price corrected from $15 to $19 (month, billed monthly). This row was last read on 2026-09-02. The record had held $15, the annual-billed rate, in a field this dataset defines as the month-to-month price: the Small Business card prints $15 per agent/month billed annually or $19 billed monthly. The annual discount is set to this plan's own saving of 21%. The page reads: "Small business Affordable ticketing platform for smaller support teams $15 per agent/month billed annually or $19 billed monthly". Read in a browser on 2026-09-27.
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Medium Business. Price corrected from $29 to $35 (month, billed monthly). This row was last read on 2026-09-02. The record had held $29, the annual-billed rate, in a field this dataset defines as the month-to-month price: the Medium Business card prints $29 per agent/month billed annually or $35 billed monthly. The annual discount is set to this plan's own saving of 17%. The page reads: "Medium business A versatile and balanced plan for full-scale customer support $29 per agent/month billed annually or $35 billed monthly". Read in a browser on 2026-09-27.
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Large Business. Price corrected from $49 to $59 (month, billed monthly). This row was last read on 2026-09-02. The record had held $49, the annual-billed rate, in a field this dataset defines as the month-to-month price: the Large Business card prints $49 per agent/month billed annually or $59 billed monthly. The annual discount is set to this plan's own saving of 17%. The page reads: "Large business An all-inclusive plan with all features and capabilities $49 per agent/month billed annually or $59 billed monthly". Read in a browser on 2026-09-27.
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Enterprise. Price corrected from $69 to $85 (month, billed monthly). This row was last read on 2026-09-02. The record had held $69, the annual-billed rate, in a field this dataset defines as the month-to-month price: the Enterprise card prints $69 per agent/month billed annually or $85 billed monthly. The annual discount is set to this plan's own saving of 19%. The page reads: "Enterprise A full-scale solution with extra support & exclusive services $69 per agent/month billed annually or $85 billed monthly". Read in a browser on 2026-09-27.
Capabilities
Integrations: Shopify, WordPress, Slack, Salesforce, Zapier, Magento, Facebook, WhatsApp.
Key features: Widest social-channel coverage (Facebook, Instagram, X, Viber, Telegram, WhatsApp on Large Business+); Built-in call center and IVR (Medium Business+); AI Answer Assistant and AI Chatbot on entry plan; Audit log and time tracking (Large Business+); 30-day trial — longest in category.
Plan limits: No free plan; 30-day free trial, no credit card required; EU customer data stored in German, UK, and Slovak datacenters (Linode); Suspended accounts deleted within 90 days.
Frequently asked questions
How much does LiveAgent cost?
LiveAgent starts at $19/user/mo (Small Business); it has 4 published plans. Verified 2026-09-27.
Is LiveAgent cheaper billed annually?
Yes. LiveAgent publishes a 21% discount for paying annually (on the Small Business plan). Verified 2026-09-27.
What are cheaper alternatives to LiveAgent?
Cheaper helpdesk software than LiveAgent (entry $19/user/mo) include Zoho Desk at $7/user/mo. Verified 2026-09-27.
Does LiveAgent support HIPAA?
LiveAgent's public pages do not say whether it supports HIPAA. Its public pages also state GDPR compliance.
Does LiveAgent have a free plan?
No — LiveAgent publishes no free tier; it offers a 30-day free trial.
LiveAgent vs alternatives
Compare all helpdesk software · SOC 2 claims in helpdesk software · HIPAA claims in helpdesk software · GDPR claims in helpdesk software · Open data · MCP
Cheaper helpdesk software alternatives
- Zoho Desk from $7/user/mo
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Related categories
This standing as a plaque
LiveAgent currently holds a silver deskmark here — Rank 3 of 9 · Helpdesk Software. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if LiveAgent moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.