Best Helpdesk Software · pricing · Updated June 2026
LiveAgent pricing (2026)
LiveAgent starts at $15/mo (Small Business), across 4 plans. Best for SMBs wanting an all-in-one helpdesk + call center without extra cost. Every figure links to LiveAgent's own page and the date we captured it.
At a glance
- Entry price: $15/mo (Small Business)
- Free tier: No · 30-day trial
- Compliance: HIPAA — · SOC 2 — · GDPR Yes
- Best for: SMBs wanting an all-in-one helpdesk + call center without extra cost; Teams needing Viber or Telegram support channels; Budget-conscious teams wanting the longest free trial to evaluate
LiveAgent plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Small Business | $15 | — | per_seat | $15 per agent/month billed annually ($19 monthly). Ticketing, live chat, knowledge base, customer portal, contact forms, automation rules, integrations, AI Answer Assistant, AI Chatbot. | liveagent.com |
| Medium Business | $29 | — | per_seat | $29 per agent/month billed annually ($35 monthly). Adds call center and IVR, time rules, reports, proactive chat invitations, agent ratings, SLA. | liveagent.com |
| Large Business | $49 | — | per_seat | $49 per agent/month billed annually ($59 monthly, most popular). Adds SSO, custom roles, time tracking, audit log, Facebook/Instagram/X/Viber/Telegram/WhatsApp channels. | liveagent.com |
| Enterprise | $69 | — | per_seat | $69 per agent/month billed annually ($85 monthly). Adds dedicated account manager, priority support, assisted channel integration, custom billing, service review calls. | liveagent.com |
Last verified 2026-06-13. Plan names and per-agent USD prices (annual and monthly) read directly from the official LiveAgent pricing page on 2026-06-13.
Capabilities
Integrations: Shopify, WordPress, Slack, Salesforce, Zapier, Magento, Facebook, WhatsApp.
Key features: Widest social-channel coverage (Facebook, Instagram, X, Viber, Telegram, WhatsApp on Large Business+); Built-in call center and IVR (Medium Business+); AI Answer Assistant and AI Chatbot on entry plan; Audit log and time tracking (Large Business+); 30-day trial — longest in category.
Plan limits: No free plan; 30-day free trial, no credit card required; EU customer data stored in German, UK, and Slovak datacenters (Linode); Suspended accounts deleted within 90 days.
Frequently asked questions
How much does LiveAgent cost?
LiveAgent starts at $15/mo (Small Business); it has 4 published plans. Verified 2026-06-13.
What are cheaper alternatives to LiveAgent?
Cheaper helpdesk software than LiveAgent (entry $15/mo) include Zoho Desk at $7/mo, Gorgias at $10/mo. Verified 2026-06-13.
Does LiveAgent support HIPAA?
LiveAgent HIPAA support: —. SOC 2: —. GDPR: Yes.
Does LiveAgent have a free plan?
LiveAgent free tier: No; 30-day free trial.