Best Helpdesk Software · pricing · Updated June 2026
Intercom pricing (2026)
Intercom starts at $29/mo (Essential), across 3 plans. Best for SaaS product teams wanting in-app chat + support in one tool. Every figure links to Intercom's own page and the date we captured it.
At a glance
- Entry price: $29/mo (Essential)
- Free tier: No · 14-day trial
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: SaaS product teams wanting in-app chat + support in one tool; HIPAA-regulated teams (Expert plan required); Companies prioritizing AI-first customer engagement
Intercom plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Essential | $29 | — | per_seat | $29 per seat/month. Fin AI Agent, Messenger, shared inbox and ticketing, pre-built reports, public help center. Fin charged separately at $0.99 per resolution. | intercom.com |
| Advanced | $85 | — | per_seat | $85 per seat/month. Adds multiple team inboxes, workflow automation, round-robin assignment, private/multilingual help center, 20 free Lite seats. | intercom.com |
| Expert | $132 | — | per_seat | $132 per seat/month. Adds SSO and identity management, HIPAA support, SLAs, multibrand Messenger/help center, 50 free Lite seats. | intercom.com |
Last verified 2026-06-13. Plan names and per-seat monthly USD prices read directly from the official Intercom pricing page on 2026-06-13; only monthly per-seat prices are listed on the page.
Capabilities
Integrations: Salesforce, Slack, HubSpot, Stripe, Jira, GitHub, Zendesk.
Key features: Fin AI Agent (conversational AI with per-resolution pricing); Omnichannel Messenger (chat, email, in-app); Workflow automation with round-robin assignment; Multibrand help center (Expert); HIPAA support on Expert plan only.
Plan limits: No free forever plan; minimum 1 paid full seat required; Fin AI Agent billed separately at $0.99 per resolution on all plans; Expert plan: 50 free Lite seats included; Advanced plan: 20 free Lite seats included.
Frequently asked questions
How much does Intercom cost?
Intercom starts at $29/mo (Essential); it has 3 published plans. Verified 2026-06-13.
What are cheaper alternatives to Intercom?
Cheaper helpdesk software than Intercom (entry $29/mo) include LiveAgent at $15/mo, Zendesk at $19/mo, Freshdesk at $19/mo. Verified 2026-06-13.
Does Intercom support HIPAA?
Intercom HIPAA support: Yes. SOC 2: Yes. GDPR: Yes.
Does Intercom have a free plan?
Intercom free tier: No; 14-day free trial.