Best Helpdesk Software · pricing · Updated June 2026
Zoho Desk pricing (2026)
Zoho Desk starts at $0/mo (Free), across 5 plans. Best for Teams already in the Zoho ecosystem. Every figure links to Zoho Desk's own page and the date we captured it.
At a glance
- Entry price: $0/mo (Free)
- Free tier: Yes
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: Teams already in the Zoho ecosystem; Cost-conscious teams needing HIPAA compliance; Multi-brand or multi-department support operations
Zoho Desk plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Free | $0 | — | per_seat | Free for up to 3 agents. Basic email ticketing. | costbench.com |
| Express | $7 | — | per_seat | $7 per user/month billed annually. Email support, social channels, web forms, automatic ticket routing, workflows, custom domain. | costbench.com |
| Standard | $14 | — | per_seat | $14 per user/month billed annually. Adds live chat, instant messaging (WhatsApp/Telegram/WeChat/Line), community forum, generative AI, knowledge base, self-service widget. | costbench.com |
| Professional | $23 | — | per_seat | $23 per user/month billed annually (most subscribed). Adds phone support, blueprints, multiple departments, round-robin assignment, multilingual help center, parent-child tickets. | costbench.com |
| Enterprise | $40 | — | per_seat | $40 per user/month billed annually. Adds AI agents, Answer Bot, Zia AI, SalesIQ live chat, guided conversations, skill-based routing, multi-level IVR, multi-brand help centers, custom modules, sandbox. | costbench.com |
Last verified 2026-06-13. USD per-user figures from costbench price index (last verified Apr 2026, three independent sources); vendor pricing page geo-redirected to an INR storefront and is kept as corroboration confirming identical plan structure. Cross-checked against zoho.com.
Capabilities
Integrations: Zoho CRM, Zoho Analytics, Slack, Microsoft Teams, Jira, Salesforce, WhatsApp, Telegram.
Key features: Zia AI for sentiment analysis, ticket tagging, and Answer Bot; Multi-level IVR and phone support (Professional+); Blueprints for process automation; Multi-brand help centers (Enterprise); Deepest Zoho ecosystem integration (CRM, Analytics, SalesIQ).
Plan limits: Free plan: up to 3 agents, basic email ticketing only; Express: $7/user/month — entry paid tier; Enterprise: $40/user/month — AI agents, multi-brand, sandbox.
Frequently asked questions
How much does Zoho Desk cost?
Zoho Desk starts at $0/mo (Free); it has 5 published plans. Verified 2026-06-13.
Does Zoho Desk support HIPAA?
Zoho Desk HIPAA support: Yes. SOC 2: Yes. GDPR: Yes.
Does Zoho Desk have a free plan?
Zoho Desk free tier: Yes.
Zoho Desk vs alternatives
Compare all helpdesk software → · Zoho Desk alternatives → · Open data · MCP