Helpdesk Software · pricing · Updated November 2026
Zoho Desk pricing (2026)
Zoho Desk's paid plans start at $9/user/mo (Express) as checked on 2026-11-01, read from Zoho Desk's own pricing page; 5 plans. Best for Teams already in the Zoho ecosystem. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $9/user/mo (Express) · 22% off with annual billing
- Free tier: Yes
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: Teams already in the Zoho ecosystem; Cost-conscious teams needing HIPAA compliance; Multi-brand or multi-department support operations
As of · every figure below links to its source
Zoho Desk plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Free | $0 | — | Per user / seat | Free for up to 3 agents. Basic email ticketing. | zoho.com |
| Express | $9 | −22% | Per user / seat | $7 per user/month billed annually. Email support, social channels, web forms, automatic ticket routing, workflows, custom domain. | zoho.com |
| Standard | $20 | −30% | Per user / seat | $14 per user/month billed annually. Adds business messaging, instant messaging (WhatsApp/Telegram/WeChat/Line), answer bot, community forum, knowledge base, self-service widget. | zoho.com |
| Professional | $35 | −34% | Per user / seat | $23 per user/month billed annually (most subscribed). Adds phone support, blueprints, multiple departments, round-robin assignment, multilingual help center, parent-child tickets. | zoho.com |
| Enterprise | $50 | −20% | Per user / seat | $40 per user/month billed annually. Adds SalesIQ live chat, guided conversations, skill-based routing, multi-level IVR, multi-brand help centers, custom modules, sandbox. | zoho.com |
Last verified 2026-11-01. USD per-user figures from costbench price index (last verified Apr 2026, three independent sources); vendor pricing page geo-redirected to an INR storefront and is kept as corroboration confirming identical plan structure.
Price changes
Price on record
$9/user/moRe-based on record 2026-11-03
A new dated entry is stamped here each time the price moves — the record builds itself.
From 2026-11-03 our record reflects a correction we published, not a vendor price move, so earlier figures are not compared with it.
Tracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Corrections to this record
Changes we made to our own record of Zoho Desk, newest first: a figure read again on the vendor's page, a plan it no longer lists, a note. None of them is a price change by Zoho Desk. Every correction on the site is in the corrections log.
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Express. Price corrected from $7 to $9 (per user per month, billed monthly). This row was last read on 2026-09-05. The record held $7, which the page prints as the annual-billed rate. The annual saving is set to 22%. To a US visitor the page reads: "Express US$9 US$9 /user/month billed monthly". Read in a browser on 2026-11-01.
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Standard. Price corrected from $14 to $20 (per user per month, billed monthly). This row was last read on 2026-09-05. The record held $14, which the page prints as the annual-billed rate. The annual saving is set to 30%. To a US visitor the page reads: "Standard US$20 US$20 /user/month billed monthly". Read in a browser on 2026-11-01.
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Professional. Price corrected from $23 to $35 (per user per month, billed monthly). This row was last read on 2026-09-05. The record held $23, which the page prints as the annual-billed rate. The annual saving is set to 34%. To a US visitor the page reads: "Professional US$35 US$35 /user/month billed monthly". Read in a browser on 2026-11-01.
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Enterprise. Price corrected from $40 to $50 (per user per month, billed monthly). This row was last read on 2026-09-05. The record held $40, which the page prints as the annual-billed rate. The annual saving is set to 20%. To a US visitor the page reads: "Enterprise US$50 US$50 /user/month billed monthly". Read in a browser on 2026-11-01.
Capabilities
Integrations: Zoho CRM, Zoho Analytics, Slack, Microsoft Teams, Jira, Salesforce, WhatsApp, Telegram.
Key features: Zia AI for sentiment analysis, ticket tagging, and Answer Bot; Multi-level IVR and phone support (Professional+); Blueprints for process automation; Multi-brand help centers (Enterprise); Deepest Zoho ecosystem integration (CRM, Analytics, SalesIQ).
Plan limits: Free plan: up to 3 agents, basic email ticketing only; Express: $7/user/month — entry paid tier; Enterprise: $40/user/month — AI agents, multi-brand, sandbox.
Frequently asked questions
How much does Zoho Desk cost?
Zoho Desk's paid plans start at $9/user/mo (Express), and it lists a $0 plan (Free); it has 5 published plans. Verified 2026-11-01.
Is Zoho Desk cheaper billed annually?
Yes. Zoho Desk publishes a 34% discount for paying annually (on the Professional plan). Verified 2026-11-01.
Does Zoho Desk support HIPAA?
Yes — Zoho Desk states HIPAA support on its public pages. Its public pages also state SOC 2 and GDPR compliance.
Does Zoho Desk have a free plan?
Yes — Zoho Desk publishes a free tier.
Zoho Desk vs alternatives
Compare all helpdesk software · Zoho Desk alternatives · SOC 2 claims in helpdesk software · HIPAA claims in helpdesk software · GDPR claims in helpdesk software · Open data · MCP
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This standing as a plaque
Zoho Desk currently holds a platinum deskmark here — Rank 1 of 9 · Helpdesk Software. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if Zoho Desk moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.