Best Helpdesk Software · pricing · Updated June 2026
Gorgias pricing (2026)
Gorgias starts at $10/mo (Starter), across 5 plans. Best for Shopify and DTC e-commerce brands. Every figure links to Gorgias's own page and the date we captured it.
At a glance
- Entry price: $10/mo (Starter)
- Free tier: No · 7-day trial
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR —
- Best for: Shopify and DTC e-commerce brands; Teams prioritizing ticket-volume pricing over per-seat costs; High-volume retail support with revenue attribution needs
Gorgias plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Starter | $10 | — | flat | $10/month flat for 50 tickets/month, overage $0.40/ticket. Basic helpdesk, omnichannel (email, chat, social), 150+ integrations, team management. Ticket-based billing. | gorgias.com |
| Basic | $60 | −16% | flat | $60/month ($50/month billed annually) for 300 tickets/month, overage $40 per 100 tickets. Adds expanded integrations and support. Ticket-based billing. | gorgias.com |
| Pro | $360 | −16% | flat | $360/month ($300/month billed annually, recommended) for 2,000 tickets/month, overage $36 per 100 tickets. Adds revenue statistics, advanced routing, all channels. Ticket-based billing. | gorgias.com |
| Advanced | $900 | −16% | flat | $900/month ($750/month billed annually) for 5,000 tickets/month, overage $36 per 100 tickets. Adds dedicated email server and enhanced analytics. Ticket-based billing. | gorgias.com |
| Enterprise | Quote-only | — | flat | Custom pricing (contact sales) for custom ticket volume, overage $32 per 100 tickets. All Advanced features plus dedicated support. | gorgias.com |
Last verified 2026-06-13. Plan names, monthly/annual prices, included ticket volumes, and overage rates read directly from the official Gorgias pricing page on 2026-06-13. Gorgias bills on ticket volume, not per seat.
Capabilities
Integrations: Shopify, BigCommerce, Magento, WooCommerce, Klaviyo, Yotpo, Loop Returns, Recharge.
Key features: Ticket-based billing with unlimited seats; AI Agent for support and shopping assistance; Revenue statistics and conversion attribution (Pro+); 150+ e-commerce native integrations; SOC 2 Type II certified via Vanta continuous monitoring.
Plan limits: No free plan; entry Starter plan at $10/month for 50 tickets; Ticket-based billing — unlimited agents on all plans; AI Agent resolutions billed at $0.90–$1.00 per resolved conversation separately; Overage: $0.40/ticket (Starter), $40/100 tickets (Basic), $36/100 tickets (Pro/Advanced), $32/100 tickets (Enterprise).
Frequently asked questions
How much does Gorgias cost?
Gorgias starts at $10/mo (Starter); it has 5 published plans. Verified 2026-06-13.
Is Gorgias cheaper billed annually?
Yes. Gorgias publishes a 16% discount for paying annually (on the Basic plan). Verified 2026-06-13.
What are cheaper alternatives to Gorgias?
Cheaper helpdesk software than Gorgias (entry $10/mo) include Zoho Desk at $7/mo. Verified 2026-06-13.
Does Gorgias support HIPAA?
Gorgias HIPAA support: Yes. SOC 2: Yes. GDPR: —.
Does Gorgias have a free plan?
Gorgias free tier: No; 7-day free trial.
Gorgias vs alternatives
Compare all helpdesk software → · Gorgias alternatives → · Open data · MCP
Cheaper helpdesk software alternatives
- Zoho Desk from $7/mo