Helpdesk Software · pricing · Updated September 2026
Gorgias pricing (2026)
Gorgias starts at $10/mo (Starter) as checked on 2026-09-02, read from Gorgias's own pricing page; 5 plans. Best for Shopify and DTC e-commerce brands. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $10/mo (Starter)
- Free tier: No · 7-day trial
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR —
- Best for: Shopify and DTC e-commerce brands; Teams prioritizing ticket-volume pricing over per-seat costs; High-volume retail support with revenue attribution needs
As of · every figure below links to its source STALE · 2026-09-02
Gorgias plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Starter STALE · 2026-09-02 | $10 | — | Flat monthly | $10/month flat for 50 tickets/month, overage $0.40/ticket. Basic helpdesk, omnichannel (email, chat, social), 150+ integrations, team management. Ticket-based billing. | gorgias.com |
| Basic STALE · 2026-09-02 | $60 | −17% | Flat monthly | $60/month ($50/month billed annually) for 300 tickets/month, overage $40 per 100 tickets. Adds expanded integrations and support. Ticket-based billing. | gorgias.com |
| Pro STALE · 2026-09-02 | $360 | −17% | Flat monthly | $360/month ($300/month billed annually, recommended) for 2,000 tickets/month, overage $36 per 100 tickets. Adds revenue statistics, advanced routing, all channels. Ticket-based billing. | gorgias.com |
| Advanced STALE · 2026-09-02 | $900 | −17% | Flat monthly | $900/month ($750/month billed annually) for 5,000 tickets/month, overage $36 per 100 tickets. Adds dedicated email server and enhanced analytics. Ticket-based billing. | gorgias.com |
| Enterprise STALE · 2026-09-02 | not priced monthly | — | Flat monthly | Custom pricing (contact sales) for custom ticket volume, overage $32 per 100 tickets. All Advanced features plus dedicated support. | gorgias.com |
Last verified 2026-09-02. STALE marks a plan we have not re-checked at its source in over 30 days. Every plan above is marked — we flag rather than silently retain. Plan names, monthly/annual prices, included ticket volumes, and overage rates read directly from the official Gorgias pricing page on 2026-06-13. Gorgias bills on ticket volume, not per seat.
Price changes
Price on record
$10/moFirst on record 2026-10-16
A new dated entry is stamped here each time the price moves — the record builds itself.
Tracked since October 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Corrections to this record
Changes we made to our own record of Gorgias, newest first: a figure read again on the vendor's page, a plan it no longer lists, a note. None of them is a price change by Gorgias. Every correction on the site is in the corrections log.
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Basic. Annual discount rounded correctly, from 16% to 17%. This row's own note names "$60/month ($50/month billed annually)", and $50 against $60 is 16.67% — which rounds to 17, as the vendor's other record already had it. Found by comparing this vendor's two records: it is catalogued in more than one theme, the two agreed on the price and disagreed about the annual saving.
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Pro. Annual discount rounded correctly, from 16% to 17%. $300 against $360 is 16.67%. Found by comparing this vendor's two records: it is catalogued in more than one theme, the two agreed on the price and disagreed about the annual saving.
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Advanced. Annual discount rounded correctly, from 16% to 17%. $750 against $900 is 16.67%. Found by comparing this vendor's two records: it is catalogued in more than one theme, the two agreed on the price and disagreed about the annual saving.
Capabilities
Integrations: Shopify, BigCommerce, Magento, WooCommerce, Klaviyo, Yotpo, Loop Returns, Recharge.
Key features: Ticket-based billing with unlimited seats; AI Agent for support and shopping assistance; Revenue statistics and conversion attribution (Pro+); 150+ e-commerce native integrations; SOC 2 Type II certified via Vanta continuous monitoring.
Plan limits: No free plan; entry Starter plan at $10/month for 50 tickets; Ticket-based billing — unlimited agents on all plans; AI Agent resolutions billed at $0.90–$1.00 per resolved conversation separately; Overage: $0.40/ticket (Starter), $40/100 tickets (Basic), $36/100 tickets (Pro/Advanced), $32/100 tickets (Enterprise).
Frequently asked questions
How much does Gorgias cost?
Gorgias starts at $10/mo (Starter); it has 5 published plans. Verified 2026-09-02.
Is Gorgias cheaper billed annually?
Yes. Gorgias publishes a 17% discount for paying annually (on the Basic plan). Verified 2026-09-02.
Does Gorgias support HIPAA?
Yes — Gorgias states HIPAA support on its public pages. Its public pages also state SOC 2 compliance.
Does Gorgias have a free plan?
No — Gorgias publishes no free tier; it offers a 7-day free trial.
Gorgias vs alternatives
Compare all helpdesk software · Gorgias alternatives · SOC 2 claims in helpdesk software · HIPAA claims in helpdesk software · GDPR claims in helpdesk software · Open data · MCP
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This standing as a plaque
Gorgias currently holds a gold deskmark here — Rank 2 of 9 · Helpdesk Software. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if Gorgias moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.