Helpdesk Software · pricing · Updated September 2026
Help Scout pricing (2026)
Help Scout's paid plans start at $30/user/mo (Standard) as checked on 2026-09-27, read from Help Scout's own pricing page; 4 plans. Best for Healthcare and HIPAA-regulated support teams (Pro plan). Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $30/user/mo (Standard) · 16% off with annual billing
- Free tier: Yes
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR —
- Best for: Healthcare and HIPAA-regulated support teams (Pro plan); Small teams wanting a free starting point with clean UX; Companies in Google Workspace / email-first workflows
As of · every figure below links to its source
Help Scout plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Free | $0 | — | Per user / seat | Free for up to 5 users, 100 contacts/month, 1 inbox, 1 Docs site. Basic email/chat, saved replies, tags, snooze. No HIPAA. | helpscout.com |
| Standard | $30 | −16% | Per user / seat | $30/user/mo billed monthly; $25/user/mo billed annually (16% off). Up to 25 users. Unlimited contacts, 2 inboxes, 2 Docs sites, live chat/Instagram/Messenger, basic workflows, one SLA policy, AI Inbox assistant. No HIPAA. | helpscout.com |
| Plus | $54 | −16% | Per user / seat | $54/user/mo billed monthly; $45/user/mo billed annually (16% off). Up to 50 users. Adds WhatsApp, advanced workflows, two advanced SLA policies, unlimited AI Drafts, round-robin routing, Salesforce/Jira/HubSpot integrations. No HIPAA. | helpscout.com |
| Pro | $90 | −16% | Per user / seat | $90/user/mo billed monthly; $75/user/mo billed annually (16% off). Unlimited users, 10 minimum. Unlimited workflows/SLA policies, multiple routing types, dedicated onboarding specialist, account manager. HIPAA available. | helpscout.com |
Last verified 2026-09-27. Plan names, per-user USD prices, and HIPAA availability read directly from the official Help Scout pricing page on 2026-06-13. This note predates 3 corrections to the plans above, the earliest from 2026-09-27; the table holds the corrected figures.See the corrections.
Price changes
Price on record
$30/user/moTracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Corrections to this record
Changes we made to our own record of Help Scout, newest first: a figure read again on the vendor's page, a plan it no longer lists, a note. None of them is a price change by Help Scout. Every correction on the site is in the corrections log.
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Standard. Price corrected from $25 to $30 (month, billed monthly). This row was last read on 2026-09-02. The record had held $25, the annual-billed rate, though its notes called it the monthly price: the default Annual -16% view reads Standard $25 per user/mo, and with the Monthly control clicked Standard reads $30 per user/mo. The annual discount stays at 16, the page's -16%. The page reads: "Standard $30 per user/mo For growing teams looking to automate more tasks and move beyond email.". Read in a browser on 2026-09-27.
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Plus. Price corrected from $45 to $54 (month, billed monthly). This row was last read on 2026-09-02. The record had held $45, the annual-billed rate, though its notes called it the monthly price: the default Annual -16% view reads Plus $45 per user/mo, and with the Monthly control clicked Plus reads $54 per user/mo. The annual discount stays at 16, the page's -16%. The page reads: "Plus Popular $54 per user/mo For teams managing higher volume and complexity across multiple channels.". Read in a browser on 2026-09-27.
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Pro. Price corrected from $75 to $90 (month, billed monthly). This row was last read on 2026-09-02. The record had held $75, the annual-billed rate, though its notes called it the monthly price: the default Annual -16% view reads Pro $75 per user/mo, and with the Monthly control clicked Pro reads $90 per user/mo. The annual discount stays at 16, the page's -16%. The page reads: "Pro $90 per user/mo For teams that need the highest level of scale and security.". Read in a browser on 2026-09-27.
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Standard. Annual discount filled in, and the note's basis corrected. It read "$25 per user/month billed annually", but $25 is the month-to-month rate — this vendor's other record states "$25/user/month monthly; $21/user/month billed annually (16% off)", and $21 against $25 is 16%. The recorded price was already right; only its description was wrong. Found by comparing this vendor's two records: it is catalogued in more than one theme, the two agreed on the price and disagreed about the annual saving.
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Plus. Annual discount filled in, and the note's basis corrected: $45 is the month-to-month rate, not the annual one. The vendor's other record names $37.80 billed annually, which is 16% off $45. Found by comparing this vendor's two records: it is catalogued in more than one theme, the two agreed on the price and disagreed about the annual saving.
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Pro. Annual discount filled in, and the note's basis corrected: $75 is the month-to-month rate. The vendor's other record names $63 billed annually, which is 16% off $75. Found by comparing this vendor's two records: it is catalogued in more than one theme, the two agreed on the price and disagreed about the annual saving.
Capabilities
Integrations: Slack, Salesforce, Jira, HubSpot, Shopify, WhatsApp, Instagram.
Key features: SOC 2 Type II certified for Security and Availability; BAA available on Pro plan for HIPAA compliance; AI Inbox assistant and unlimited AI Drafts (Plus+); Round-robin routing and advanced SLA policies; Dedicated onboarding specialist and account manager (Pro).
Plan limits: Free: 5 users, 1 inbox, 1 Docs site, 100 contacts/month — no HIPAA; Standard: up to 25 users, 2 inboxes — no HIPAA; Plus: up to 50 users — no HIPAA; Pro: minimum 10 users, unlimited seats — HIPAA available.
Frequently asked questions
How much does Help Scout cost?
Help Scout's paid plans start at $30/user/mo (Standard), and it lists a $0 plan (Free); it has 4 published plans. Verified 2026-09-27.
Is Help Scout cheaper billed annually?
Yes. Help Scout publishes a 16% discount for paying annually (on the Standard plan). Verified 2026-09-27.
What are cheaper alternatives to Help Scout?
Cheaper helpdesk software than Help Scout (entry $30/user/mo) include Zoho Desk at $7/user/mo, Zendesk at $19/user/mo, LiveAgent at $19/user/mo. Verified 2026-09-27.
Does Help Scout support HIPAA?
Yes — Help Scout states HIPAA support on its public pages. Its public pages also state SOC 2 compliance.
Does Help Scout have a free plan?
Yes — Help Scout publishes a free tier.
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This standing as a plaque
Help Scout currently holds a bronze deskmark here — Rank 8 of 9 · Helpdesk Software. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if Help Scout moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.