Best Helpdesk Software · pricing · Updated June 2026
Help Scout pricing (2026)
Help Scout starts at $0/mo (Free), across 4 plans. Best for Healthcare and HIPAA-regulated support teams (Pro plan). Every figure links to Help Scout's own page and the date we captured it.
At a glance
- Entry price: $0/mo (Free)
- Free tier: Yes
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR —
- Best for: Healthcare and HIPAA-regulated support teams (Pro plan); Small teams wanting a free starting point with clean UX; Companies in Google Workspace / email-first workflows
Help Scout plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Free | $0 | — | per_seat | Free for up to 5 users, 100 contacts/month, 1 inbox, 1 Docs site. Basic email/chat, saved replies, tags, snooze. No HIPAA. | helpscout.com |
| Standard | $25 | — | per_seat | $25 per user/month billed annually, up to 25 users. Unlimited contacts, 2 inboxes, 2 Docs sites, live chat/Instagram/Messenger, basic workflows, one SLA policy, AI Inbox assistant. No HIPAA. | helpscout.com |
| Plus | $45 | — | per_seat | $45 per user/month billed annually, up to 50 users. Adds WhatsApp, advanced workflows, two advanced SLA policies, unlimited AI Drafts, round-robin routing, Salesforce/Jira/HubSpot integrations. No HIPAA. | helpscout.com |
| Pro | $75 | — | per_seat | $75 per user/month billed annually, unlimited users (10 minimum). Unlimited workflows/SLA policies, multiple routing types, dedicated onboarding specialist, account manager. HIPAA available. | helpscout.com |
Last verified 2026-06-13. Plan names, per-user USD prices, and HIPAA availability read directly from the official Help Scout pricing page on 2026-06-13.
Capabilities
Integrations: Slack, Salesforce, Jira, HubSpot, Shopify, WhatsApp, Instagram.
Key features: SOC 2 Type II certified for Security and Availability; BAA available on Pro plan for HIPAA compliance; AI Inbox assistant and unlimited AI Drafts (Plus+); Round-robin routing and advanced SLA policies; Dedicated onboarding specialist and account manager (Pro).
Plan limits: Free: 5 users, 1 inbox, 1 Docs site, 100 contacts/month — no HIPAA; Standard: up to 25 users, 2 inboxes — no HIPAA; Plus: up to 50 users — no HIPAA; Pro: minimum 10 users, unlimited seats — HIPAA available.
Frequently asked questions
How much does Help Scout cost?
Help Scout starts at $0/mo (Free); it has 4 published plans. Verified 2026-06-13.
What are cheaper alternatives to Help Scout?
Cheaper helpdesk software than Help Scout (entry $0/mo) include Zoho Desk at $7/mo, Gorgias at $10/mo, LiveAgent at $15/mo. Verified 2026-06-13.
Does Help Scout support HIPAA?
Help Scout HIPAA support: Yes. SOC 2: Yes. GDPR: —.
Does Help Scout have a free plan?
Help Scout free tier: Yes.