Helpdesk Software · pricing · Updated September 2026
Front pricing (2026)
Front starts at $25/user/mo (Starter) as checked on 2026-09-02, read from Front's own pricing page; 3 plans. Best for Operations and logistics teams managing high-volume external email. Every figure below links to its source and the date we captured it.
At a glance
- Entry price: $25/user/mo (Starter)
- Free tier: No · 14-day trial
- Compliance: HIPAA Yes · SOC 2 Yes · GDPR Yes
- Best for: Operations and logistics teams managing high-volume external email; Teams needing ISO 27001 + SOC 2 without enterprise pricing; Companies wanting shared inbox with CRM-style collaboration
As of · every figure below links to its source STALE · 2026-09-02
Front plans & pricing
| Plan | Monthly | Annual | Billing | Notes | Source |
|---|---|---|---|---|---|
| Starter STALE · 2026-09-02 | $25 | — | Per user / seat | $25 per seat/month billed annually, up to 10 seats. Shared inbox and ticketing, AI Topics, up to 10 automation rules, basic analytics, no-code public knowledge base. | front.com |
| Professional STALE · 2026-09-02 | $65 | — | Per user / seat | $65 per seat/month billed annually, up to 50 seats. Adds omnichannel (email, SMS, social), macros, up to 20 automation rules, advanced analytics, multiple workspaces with SSO and SCIM. | front.com |
| Enterprise STALE · 2026-09-02 | $105 | — | Per user / seat | $105 per seat/month. Adds smart rules, unlimited rules and macros, multi-language knowledge base, custom roles and permissions, and AI Copilot, QA and CSAT included. | front.com |
Last verified 2026-09-02. STALE marks a plan we have not re-checked at its source in over 30 days. Every plan above is marked — we flag rather than silently retain. Plan names and per-seat USD prices (billed annually) read directly from the official Front pricing page on 2026-06-13.
Price changes
Price on record
$25/user/moFirst on record 2026-06-27
A new dated entry is stamped here each time the price moves — the record builds itself.
Tracked since June 2026. No change record has cleared two sources yet, so nothing is published on the wire.
Capabilities
Integrations: Salesforce, Slack, HubSpot, Jira, Shopify, Twilio, Office 365, Gmail.
Key features: Shared inbox with internal comments and assignments (email-first UX); SOC 2 Type II and ISO 27001 certified; AI Copilot, QA, and CSAT built into Enterprise tier; Regional data hosting (US or EU); SCIM provisioning and SSO (Professional+).
Plan limits: Starter: capped at 10 seats, max 10 automation rules; Professional: capped at 50 seats, max 20 automation rules; Enterprise: unlimited rules and macros, no seat cap published.
Frequently asked questions
How much does Front cost?
Front starts at $25/user/mo (Starter); it has 3 published plans. Verified 2026-09-02.
What are cheaper alternatives to Front?
Cheaper helpdesk software than Front (entry $25/user/mo) include Zoho Desk at $7/user/mo, Zendesk at $19/user/mo, LiveAgent at $19/user/mo. Verified 2026-09-02.
Does Front support HIPAA?
Yes — Front states HIPAA support on its public pages. Its public pages also state SOC 2 and GDPR compliance.
Does Front have a free plan?
No — Front publishes no free tier; it offers a 14-day free trial.
Front vs alternatives
Compare all helpdesk software · SOC 2 claims in helpdesk software · HIPAA claims in helpdesk software · GDPR claims in helpdesk software · Open data · MCP
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This standing as a plaque
Front currently holds a silver deskmark here — Rank 5 of 9 · Helpdesk Software. Anyone may show it. There is nothing to apply for, nothing to pay, and displaying it changes no score: the standing comes from the published algorithm, which never reads commission data. We never ask anyone to show it, and its link carries rel="nofollow".
The image is drawn from our live data, so it follows the standing rather than freezing it: if Front moves up or down a tier, the plaque on your own site says so at our next publish. Nothing is tracked beyond the ordinary web-server log that records any image request.